Friday, January 18, 2008

Kudos to Alaska Airlines

We continue to be impressed with Alaska Airlines. Not only is the service more than acceptable in these days of surly flight attendants and delayed flights, but their customer service department and website are actually pleasant to use. One can even make one-way award reservations (try that on one of the Dinosaur carriers); the airline has change fees, but they aren’t criminal (as on some other airlines); their frequent flier program is excellent; and the web flight search is simple and seamless.

Alaska doesn’t have an extensive nationwide route network, but their main lower 48 hub is in Seattle, an airport which has non-stop flights on many airlines to both Europe and Asia. If you’re anywhere on the west coast, look into Alaska. In addition to western-U.S. service (including Alaska and Hawaii), the airline also has non stops to New York, Chicago, D.C., Boston, and Florida, as well as to several destinations in Mexico.