Tuesday, May 12, 2009

Excellent Customer Service

It’s time for a couple of Customer Service kudos. We know we can get kind of grumpy on this site, so we’d like to acknowledge two recent excellent customer-service experiences.

We recently purchased two carry-on bags from Rick Steves, and the telescoping handle on one bag became disconnected the first time we used it. Their customer service department responded in one day, and is sending a replacement bag, no questions asked.

Secondly, Alaska Airlines continues to impress us. Actually, there was no single “special” customer-service treatment, just the fact that the airline actually performs as if they want us as customers/passengers.