Thursday, April 16, 2009

Rip-Off Alert: EarthLink Internet Services

On one of our recent travels, we spent a month in a location where we couldn’t easily get wireless or other high-speed internet service, but which did have a landline phone. We researched options, and settled on EarthLink’s dialup internet – for one month of service.

We did NOT set up recurring service, but EarthLink continues to charge our credit card (and we continue to contest the charge). EarthLink has not responded to our cancellation and refund requests, and their only option for cancellation is via postal mail.

So we’d suggest: 1) As always, Buyer Beware, and 2) Avoid EarthLink. If you’re looking for short-term or dial-up internet options while traveling, look elsewhere.