U.S. Airlines Near the Bottom of the Pile

Can you say, “unhappy”? In general, U.S. airlines scored lower than all but one of 19 industries in customer satisfaction, according to the University of Michigan. On a scale where 100 was the best, the airline industry scored 63. For comparison, the cable/satellite TV industry scored the worst at 62, and even the IRS managed to beat the airlines with a 65.

Postcard from the S.S. Normandie's inaugural voyage, 1935